Privacy Policy

1. Who we are

SAO Consultancy is a trading name operated from Salford, Greater Manchester. We provide AI operations audits, CRM builds, governance packs and training to charities, healthcare providers and SMEs. You can contact us at hello@saoconsultancy.com.

2. What data we collect

When you use our contact form, we collect:

• Your name
• Your company (optional)
• Your project goals or message

When you book a call via Calendly, Calendly processes your name, email and scheduling preferences under their own privacy policy. We do not store payment card details — all payments are processed by third-party providers.

3. How we use your data

• To respond to your enquiry and arrange a consultation
• To deliver the services you have commissioned
• To send you information about your project or engagement
• To maintain records required for accounting and compliance

4. Legal basis for processing

We process your personal data under the lawful bases of consent (you submitted the form), contract (we are delivering services to you), and legitimate interest (responding to enquiries and maintaining business records), in accordance with the UK GDPR and Data Protection Act 2018.

5. How long we keep your data

Contact form submissions are retained for up to 24 months. Client project records are retained for the duration of the engagement plus seven years for accounting and compliance purposes.

6. Cookies

This website uses essential cookies to function correctly. We do not use third-party advertising or tracking cookies. Any analytics cookies are only activated after you give consent via the cookie notice. You can withdraw consent at any time by clearing your browser storage for this site.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, email hello@saoconsultancy.com. If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ico.org.uk).

8. Changes to this policy

We may update this policy from time to time. The date above reflects the last revision. Continued use of the site after changes constitutes acceptance of the updated policy.